From December 8th 2020, Apple requires you to share information about your app’s privacy practices in App Store listings for new apps and app updates. If your app uses third party SDKs, you’ll need to consider how their use of data affects your submission.
This article walks through the data that the Intercom iOS SDK can collect, and how that data can be used. Use this to help inform your submission to Apple if you are using the iOS SDK in your app.
Any data collected through our iOS SDK is done in compliance with our Privacy Policy and protected in accordance with our Security Policy.
Data collection
You must declare the kinds of data you collect, and then give information about how that data is used. Your answer will depend on how you’re using Intercom.
Data | Used in iOS SDK |
Contact Info | You may be collecting some or all of this via the Intercom Messenger (e.g. using a bot). |
Health & Fitness | Not collected. |
Financial Info | Not collected. |
Location | The iOS SDK collect’s the user’s IP address, which could be described as ‘coarse location’. |
Sensitive Info | Not collected. |
Contacts | Not collected. |
User Content | The iOS SDK collects information in the Customer Support category. This may also include Photos or Videos uploaded by the user. |
Browsing History | Not collected. |
Search History | The iOS SDK allows your Help Center to be searched, and this is recorded. |
Identifiers | You may be using a User ID when you initialise the iOS SDK. The iOS SDK sets a device-level ID and uses that to help authenticate the user. |
Purchases | Not collected. |
Usage Data | The iOS SDK records Product Interaction data. |
Diagnostic Data | Not collected. |
Other Data | Not collected. |
Data Usage
After you’ve defined the data you access, Apple asks you to tell them how that data is used.
Category | Data | How it is used | Linked with identity | Used for tracking |
Contact Info | Email address | Developer’s Advertising or Marketing
App Functionality | Yes | No |
Location | Coarse location | App functionality | Yes | No |
User Content | Photos or Videos | App Functionality | Yes | No |
User Content | Customer Support | App Functionality | Yes | No |
Search History | Search History | Analytics
App Functionality | Yes | No |
Identifiers | Device ID | Developer’s Advertising or Marketing
Analytics
App Functionality | Yes | No |
Usage Data | Product Interaction | Developer’s Advertising or Marketing
Analytics
App Functionality | Yes | No |
Identifier for Advertisers (IDFA)
Intercom's iOS SDK does not make use of the Identifier for Advertisers (IDFA).
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