From December 8th 2020, Apple requires you to share information about your app’s privacy practices in App Store listings for new apps and app updates. If your app uses third party SDKs, you’ll need to consider how their use of data affects your submission.

This article walks through the data that the Intercom iOS SDK can collect, and how that data can be used. Use this to help inform your submission to Apple if you are using the iOS SDK in your app.

Any data collected through our iOS SDK is done in compliance with our Privacy Policy and protected in accordance with our Security Policy.

Data collection

You must declare the kinds of data you collect, and then give information about how that data is used. Your answer will depend on how you’re using Intercom.

Data

Used in iOS SDK

Contact Info

You may be collecting some or all of this via the Intercom Messenger (eg. using a task bot or custom bot).

Health & Fitness

Not collected.

Financial Info

Not collected.

Location

The iOS SDK collect’s the user’s IP address, which could be described as ‘coarse location’.

Sensitive Info

Not collected.

Contacts

Not collected.

User Content

The iOS SDK collects information in the Customer Support category. This may also include Photos or Videos uploaded by the user.

Browsing History

Not collected.

Search History

The iOS SDK allows your Help Center to be searched, and this is recorded.

Identifiers

You may be using a User ID when you initialise the iOS SDK. The iOS SDK sets a device-level ID and uses that to help authenticate the user.

Purchases

Not collected.

Usage Data

The iOS SDK records Product Interaction data.

Diagnostic Data

Not collected.

Other Data

Not collected.

Data Usage

After you’ve defined the data you access, Apple asks you to tell them how that data is used.

Category

Data

How it is used

Linked with identity

Used for tracking

Contact Info

Email address

Developer’s Advertising or Marketing

App Functionality

Yes

No

Location

Coarse location

App functionality

Yes

No

User Content

Photos or Videos

App Functionality

Yes

No

User Content

Customer Support

App Functionality

Yes

No

Search History

Search History

Analytics

App Functionality

Yes

No

Identifiers

Device ID

Developer’s Advertising or Marketing

Analytics

App Functionality

Yes

No

Usage Data

Product Interaction

Developer’s Advertising or Marketing

Analytics

App Functionality

Yes

No

Identifier for Advertisers (IDFA)

Intercom's iOS SDK does not make use of the Identifier for Advertisers (IDFA).

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