Include your Help Center directly in your mobile app, with Intercom Articles, and take advantage of the many flexible ways to present help content to your users. Get the right information to the right people, at the right time. 👌

For a fully integrated self-serve experience, you’ll need to install Intercom’s latest mobile SDK for each version of your app:

Once enabled, users will have access to exactly the right help content, shown in way that best suits your app:

Pro tip: No matter which of these methods you use to present your articles and collections, users remain within your app for a seamless experience. This includes links in outbound messages, or sent by your team in support conversations. Creating macros with links to your most useful collections, is a great way to guide users in the right direction. 👌

Read on to learn more about how these methods work, or find instructions to use them here in our developer documentation: iOS, Android or Cordova & Phonegap

Calling a presentation method presents a new window with Intercom’s default UI (using your workspace’s Messenger color settings). The different methods allow you to show:

Tip: If you present the entire Help Center and it has only one collection, users will see the articles and sections within that collection.

Calling a data method provides you with the raw data models for the Help Center and its articles. You choose how to render this data in your app. The available methods let you fetch:

Note: The UI for an individual article is always rendered with the default Intercom UI. You will need to use the article presentation method and pass in the article_id.

Dark mode is not currently supported by our SDKs.

Yes. Content is shown based on the device's language setting, or the language override if you use it. Mobile users are not able to select their own language.

Certain accessibility features are supported in the mobile Help Center, but it doesn’t currently meet WCAG 2.1 criteria. We have plans to improve in this area, so watch this space. 😉

If you try to present the Help Center in your app before initializing Intercom, the following error is logged: