This answer comes from the Interconnected community forum. 👌


Hi, is there anyway to turn OFF the random names Intercom assigns to unknown users? I just have bad visions of our staff calling a customer "Mr Suitcase" etc... by mistake.

While it's not possible to turn off the randomly generated names of (Colour) (Object) for anonymous leads, I can explain how to qualify your visitors so that these names are replaced by correct information. 😉

The best tip is to set up a task bot to qualify your visitors when they message you - This guide will show you how.

Alternatively, you can require visitors to submit their email address before they message you. That way, their email address will show instead of the randomly generated name.

Read this thread and ask your own questions here on Interconnected.

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