Archiving acts as a soft delete in Intercom, which temporarily removes users and their associated data from visibility and statistics. Archived users are invisible in the UI, their conversations and tickets are suspended, and their data is excluded from system tracking. However, if the person returns (by logging in or being manually added), their profiles and all associated data, including conversations, are completely restored.
Archived users are not permanently deleted and are not considered tracked users. This also means that archived tickets and data are excluded from reports and metrics, which may impact statistics and reporting accuracy. Users are encouraged to evaluate the importance of preserving specific data before proceeding with archiving.
Before archiving users we recommend exporting their information as a backup restore option.
To archive a user or lead, go to 
Contacts and select the user/lead from the list. Then click the More dropdown and select Archive users.
It's not possible to export users after they have been archived.
Restoring archived users or leads
It's not possible to restore an archived user/lead from within the Intercom UI. If the user/lead returns to your site or logs into your app again they will be automatically unarchived.
Restoring archived users
Adding the user manually with a CSV import. Once restored, the user Intercom profile will be restored with all data and conversations details.
Note: If you import a CSV with a lead that has the same email as an existing archived lead, a new lead will be created instead of the old one being unarchived.
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