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Multilingual Fin AI Copilot
Multilingual Fin AI Copilot

How to use Multilingual Fin AI Copilot as a personal AI assistant on the Help Desk.

Mariah avatar
Written by Mariah
Updated this week

Fin AI Copilot is here to dramatically improve your team’s efficiency in 45 different languages.

Fin AI Copilot supports the following languages

Arabic, Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian).

Note: Fin AI Copilot will only reply in one of the supported languages listed above if you have localized your Messenger and Content for this language. Fin AI Copilot will not translate existing content to provide answers in other languages.

How it works

When you ask a question, Fin AI Copilot will reply in the same language. If there aren't enough words to detect the language, it will fallback to the language from the current conversation. If the language used isn't supported, it will fallback to the local language of your workspace.

When Fin AI Copilot is searching for an answer, it will only search through content based on the language that is detected. This makes it easy for you to verify the authenticity of the sources cited since it will be in the same language you asked the question in. This is consistent behavior when Copilot is searching through conversation history.

Pro Tip: If conversation history is predominantly in one language (eg. English), we’d suggest asking Copilot your question in English. Copilot will generate an answer in English, and then you can use AI compose > Translate, to translate the response before sending back to your customer.


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