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Inbox
Set up and use the next-gen Inbox to give your teammates and customers a modern experience.
The Inbox explained
How to use Command-K in the Inbox
AI-Assist Inbox features [Beta]
Work as a team and respond to conversations at scale
Forwarding email conversations externally
Start a conversation from the Inbox
Prioritize responding to customers who’ve been waiting longest
Get context fast with user and company profiles
Manage group conversations in the Inbox
Manually qualify leads as you chat
Assign conversations to teammates and teams
Snooze a conversation
Loop teammates into conversations
Search and filter your conversations
Accessing unsupported attachment file types
See a custom list of conversations in real time with Inbox views
Prioritize your most important conversations
Start a WhatsApp conversation
Prevent replies after you close a conversation
Using macros in the Inbox
Automate your Inbox using rules
Tag conversations automatically with rules
Hit your response time targets with SLA rules in the Inbox
Archive or delete unused SLAs
Automatically assign key accounts to the right owner
Creating and managing macros
Mapping email replies to inbound address using custom domains
Our best practice guide to customer support
Choose the right conversation attributes for your business
Identify duplicate conversations
Best practices for Inbox rules
Using conversation data in the Inbox
Keep track of support requests and bugs by tagging conversations
Share articles to answer questions faster
Example macros and best practices
Respond to users and visitors on the go
Searching the Inbox
Can I link to a specific reply in a conversation?
How can I identify duplicate users in Inbox conversations?
Can I change the notification sound in Inbox?
How do Inbox seats work?
When do Inbox rules fire?
Can I delete a reply I send to a user?
How do I download a transcript of a conversation?
Does Intercom have keyboard shortcuts?
How do I block spam in the Inbox?
How do I remove company email addresses from group conversations?
Can I start group conversations in the Inbox?
When should I use conversation topics, attributes, and tags?