Intercom

Engage, activate and connect with your customers - wherever they are - with two-way SMS.

2-way SMS explained

Increase engagement and encourage action with true two-way SMS connecting you to your customers—anytime, anywhere.

Get started with SMS in this quick 4-step guide.

Manage and import customer phone numbers using correct number formatting for SMS.

Answers to common questions around toll-free verification for US numbers.

Quickly create and send SMS messages to increase engagement and encourage action.

How to handle your inbound SMS messages with keyword auto-responses and Inbox conversations.

Handle 2-way SMS conversations and benefit from automation and routing.

Useful information on frequently discussed SMS requirements.

Use Subscriptions to manage your SMS consent and opt-ins for sending SMS messages.

Use reports to understand the impact of outbound SMS on customer engagement and activation.

How to activate and manage different countries and phone numbers for SMS messaging.

Understand how the number of SMS sent is calculated, and how that affects the price of your Intercom subscription.

Answers to common questions around sending and receiving SMS messages.

Find answers and get help from Intercom Support and Community Experts