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Create your workspace and invite the people you work with.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Our products explained

What is Fin?

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Getting started with Intercom

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Invite teammates during your free trial

Add, remove/delete, or export a teammate

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How to use Teammate Alias

Set your default office hours

Share your expected response time

Manage multiple brands in Intercom

Organize team inboxes

Set custom office hours and reply times for your teams

Create additional workspaces

Create a test workspace in Intercom

Create a developer workspace in Intercom

Switching from Zendesk to Intercom

Historical data migration to Intercom

Control teammate and team visibility

How to tailor your AI topics with topic curation

Set a workspace-specific avatar

Manage workspace owners

Understanding translation behavior in Intercom

Setting up your workspace

Manage permissions effortlessly with custom roles

Set up custom roles with recommended permissions

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Never miss a conversation or sign up

Let people know you're available without disrupting them

Best practices

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How teammates get notifications

How your NPS survey responses make Intercom better

How to export a HAR file for troubleshooting

Fin AI Agent explained

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Fin as a Customer Agent for service, sales, and more

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Fin Operator explained

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Use Fin Operator for knowledge base management

Use Fin Operator for reporting and analysis

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AI knowledge management workflow: from setup to content readiness

Run a weekly support performance review with Fin Operator

How Operator credits with your Pro add on

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Fin Operator

Add your content for Fin AI Agent

Customize Fin AI Agent tone of voice and answer length

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Fin Guidance best practices

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Using Fin Attributes in workflows, reports, and the inbox

Manage Fin AI Agent's escalation guidance and rules

Use AI-powered content recommendations to improve Fin

Prevent emails from being closed using Fin Guidance

Configure Fin's behavior when no human agents are available

Using the Data Hub to personalize Fin's responses

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Ask a teammate for help with Fin's replies (Human in the Loop)

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