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Go to Intercom
Community
Academy
Developer Hub
Português do Brasil
English
Français
Deutsch
日本語
Español
;
English
All Collections
Help Desk
Conversations
Routing
Routing
By Beth-Ann and 3 others
4 authors
6 articles
Automatically route conversations to teammates
Balanced assignment deep dive
Round robin deep dive
Manage teammate Help Desk status
Automatic away mode
Monitoring your team’s workload and capacity