Conversations
Maximizing productivity with an AI-enhanced inbox built for collaboration speed and efficiency.
By Dawn and 14 others15 authors58 articles
- Real-time Dashboard
- Inbox language detection
- Close a conversation
- Reply to specific messages in a conversation
- Replying to closed email conversations
- Prevent replies after you close a conversation
- Prioritize your most important conversations
- Organize your Inbox with custom views and folders
- Accessing unsupported attachment file types
- Inbox search and filter
- Loop teammates or teams into conversations
- Snooze a conversation
- Assign conversations to teammates and teams
- Manage group conversations in the Inbox
- Manually qualify leads as you chat
- Inbox Sorting
- Work as a team and respond to conversations at scale
- Get context fast with user and company profiles
- Identify duplicate users in conversations
- Link Security Settings
- Attachment safety: How we scan files for malware
- Deleting a conversation
- Conversation priority levels
- Our best practice guide to customer support
- Choose the right conversation attributes for your business
- Examples of inbox automation using Workflows
- Create and use conversation data attributes (CvDAs) in the Inbox
- Keep track of support requests and bugs by tagging conversations
- Share articles to answer questions faster
- Example macros and best practices
- Respond to users and visitors on the go with the Intercom Conversations App
- How and when to use conversation topics, attributes, and tags
- Stripping links from emails