The Zendesk alternative: modern customer support with Intercom
Nós mudamos de Zendesk para Intercom porque o nível de suporte de que precisávamos para nossa crescente base de usuários simplesmente não era possível com o e-mail.
Andrew Baylis, Head of LiveOps and Support
Here’s what reviewers on G2 have to say
Here's what reviewers on G2 have to say
se mostram satisfeitos com o desempenho e a confiabilidade da Intercom comparados aos 87% do Zendesk
dizem que a Intercom é fácil de usar comparados aos 83% do Zendesk
say Intercom is easy to set up vs. 76% with Zendesk
Great customer experiences start with the Messenger
68% faster first-response times. 37% shorter resolution times. There’s a reason support teams and their customers rank our Business Messenger #1.
Self-service saves time for you and your customers
With industry-leading automation, your team can cut resolution time by 44%.
Get ahead of known issues in ways Zendesk can’t
Proactive tools help your team solve problems before customers reach out, with minimal effort.
Despite a more than 100% increase in customer contact since switching from Zendesk to Intercom, our first-contact resolution rate has risen by 21%.
Martin Mason, Head of Customer & Employee Experience