Dramatically reduce your support volume
Fin can resolve over 50% of your customer questions instantly and accurately, so your team can focus on more high-value conversations.
An AI chatbot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content, and Fin conversations in inbox lets your team monitor all of Fin's responses.
Activate in minutes
Just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on. No training, no configuration, no new bot paths.
Control when you want it, human when you need it
Enrich Fin with Custom Answers for important questions. For everything else, Fin seamlessly passes conversations to your support team.
Automate repetitive tasks at scale with our visual automation builder
Build powerful automations for customers and teammates with no-code building blocks such as bots, triggers, conditions, rules, and Fin.
- No code neededDeploy workflows that automate away manual tasks—such as routing, snoozing, and closing out conversations.
- Powerful and flexibleWorkflows are deeply customizable so you can build personalized journeys that deliver real value for your customers.
- Get a head startLeverage dozens of pre-built templates for popular use cases—from support triage to customer onboarding and CSAT.
Reach customers wherever they are, any time of day
Leverage the power of the Intercom platform across channels, borders, and apps.
Connect with your customers wherever they are—from web to WhatsApp.
Detect a customer’s language and trigger custom-language automations across 43 languages.
Integrate the tools you use everyday with over 400 pre-built apps in our app store.
Add customer data such as order history or billing data to conversations with our robust APIs.
“The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!”