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Help Desk

Your help desk needs
an upgrade

Connect your inbox, tickets, and help center into one central, AI-enhanced workspace— so you can get more done, faster.


Maximize productivity with the fastest shared inbox

Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.

  • Fin AI Copilot
    AI in the inbox helps your team find answers, compose replies, and perform tasks instantly.
  • Omnichannel
    Conversations via email, WhatsApp, live chat, phone, and social all route directly to your inbox.
  • Designed for efficiency
    A fully configurable, keyboard-first workspace lets your team work exactly the way they want.
  • Tickets

    Better ticketing for your team and your customers

    Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.

  • Move seamlessly between tickets and conversations
    Convert a conversation to a ticket, send forms, and automatically share real-time updates with your customers via the messenger and email.
  • Simplify back-office collaboration
    Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
  • Track multiple customers with one ticket
    Easily share updates and resolve issues impacting multiple customers with a single ticket.
  • Help Center

    Help your customers help themselves

    Easily connect your help center across the whole platform—so customers can find the most accurate answers when and where they need them.

  • Make articles even more helpful
    Effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
  • No-code customization
    Keep your help center on brand and manage multiple help centers from a single workspace with easy-to-use customization tools.
  • Answers where they’re needed
    Deliver in-context help by connecting your help center to Fin, your website, mobile app, in-product messages, chat, and more.
  • Features

    Everything else you need to get more done faster

  • Omnichannel

    From live chat and WhatsApp to email and phone, all channels are easily accessible from the inbox.

  • Workflows

    Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.

  • Reporting

    Real-time dashboards and monitoring views make it easy to take action and optimize your team’s performance.

  • Portrait of Pelle Blarke of Wolt

    The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

    Pelle Blarke
    Customer Support Lead
    at Wolt
  • Portrait of Shak Hossain of Pantheon

    “Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!

    Shak Hossain
    Head of Support
    at Pantheon