Proactive Support

Give customers the support they need, before they need it

Onboard, educate, and notify your customers with in-context, automated messages—
cutting support volume and keeping customers happy.

Resolve customer issues before they reach out by giving them the information they need about your product or any known issues.

Make a great first impression and reduce the number of questions your team gets during onboarding and setup.

Leverage no-code tools and pre-built templates for popular use cases—from onboarding new customers to notifying them of outages.

ONBOARDING AND EDUCATION

Keep new users in your product and out of your inbox

New users need the most help. Guide them through your website or app with automated product education.

Checklists

Send users contextual and personalized task lists in the messenger to set them up for success.

Mobile carousels

Highlight the best parts of your mobile app with simple-to-create, fully customizable screens.

Tooltips

Point out features and provide in-context help for customers where they might get stuck.

SERIES

Create cohesive targeted message sequences across channels
with a no-code visual builder.

Omnichannel communication

Easily send sequential messages across product tours, in-app messages, bots, email, and more.

Precise targeting

Target users based on who they are and how they engage with your product and messages.

Powerful reporting

Optimize support journeys with insights about how customers interact with your messages.

“By proactively targeting specific customers … we’ve seen a reduction of almost 80% in the contact rate for temporary issues.”

Christian Parker

Director of Managed Services

at TrueCommerce

“Our onboarding completion rate is almost 5x higher than with our previous solution. Onboarding is much more personalized and far more scalable.”

Clint Sheets

Customer Experience Specialist

at Webex Events x