Customer Engagement
5 min read
Storytelling is great, but is it enough?
An emphasis on storytelling glosses over the quality that’s even more crucial for a brand’s content marketing to find success: personality.
Alexa Collins
Latest posts by Alexa Collins
Customer Engagement 40 min listen
Kevin Indig on searching for meaning and the meaning of search
Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. Previously, he…
Customer Engagement 12 min read
Strategies for building a resilient business
Industry leaders share key components of and advice for building a strong business resilience strategy that bolsters businesses faced with challenges and sets them up for growth longterm.
Customer Service 6 min read
Support strategies that drive better retention
Support teams can profoundly influence retention by creating an experience that increases product satisfaction and deepens product knowledge. Monday.com’s Tom Ronen and our own Kaitlin Pettersen share their insights on this topic.
News & Updates 4 min read
Standing together: How Intercom customers are providing relief during COVID-19
In the midst of the global crisis, we’ve been inspired by how so many companies have stepped in to help. To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about.