AI & AutomationDavin O'Dwyer20 December 2024
Davin O'Dwyer
Former Senior Managing Editor, Intercom
AI & AutomationDavin O'Dwyer14 November 2024Beyond the AI hype: Understanding technological transformation with Benedict Evans
Customer ServiceDavin O'Dwyer30 October 2024Off Script: Imagining the future of customer service in an AI-first world
News & UpdatesDavin O'Dwyer10 October 2024Pioneer 2024: Intercom’s first ever AI customer service summit, in summary
Customer ServiceDavin O'Dwyer12 September 2024Built for You: Fin is now available over email
Customer ServiceDavin O'Dwyer8 August 2024Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Product & DesignDavin O'Dwyer11 July 2024Off Script: Designing the future with AI
Customer ServiceDavin O'Dwyer9 May 2024Off Script: Into the future with AI-first Customer Service
Customer ServiceDavin O'Dwyer11 April 2024Watch our AI Copilot launch event
News & UpdatesNiamh O'ConnorDavin O'Dwyer31 January 2024Announcing 'The Ticket' and 'Intercom on Product': Get the content you're looking for
Customer ServiceDavin O'Dwyer19 December 202352 weeks that changed everything: 2023 on the Intercom Blog
AI & AutomationDavid BrodiganDavin O'Dwyer31 May 2023Glossary of AI terms: Understanding GPT, neural networks, and more
Davin O'Dwyer28 February 2023What is voice of the customer?
- Davin O'Dwyer22 February 2023
Understanding customer success
News & UpdatesDavin O'Dwyer28 December 20222022 on Inside Intercom
- Davin O'Dwyer10 October 2022
What is a user community?
- Davin O'Dwyer3 October 2022
What is a customer effort score?
- Davin O'Dwyer3 October 2022
What is a customer stakeholder?
- Davin O'Dwyer3 October 2022
What is the Kano model?
- Davin O'Dwyer3 October 2022
What is a customer pain point?