Davin O'Dwyer

Former Senior Managing Editor, Intercom

Davin's writing has been featured in publications such as The New York Times, the Washington Post, the Irish Times, and Slate.

Published Dec 20, 2024 46 min

Intercom on Product: How we became an AI-first company

Intercom on Product Des Traynor Paul Adams

Published Nov 14, 2024 46 min

Beyond the AI hype: Understanding technological transformation with Benedict Evans

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Intercom Off Script Episode 6 – Eoghan McCabe

Published Oct 10, 2024 9 min

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

Pioneer 2024 highlights – Paul Adams

Published Sep 12, 2024 14 min

Built for You: Fin is now available over email

Intercom Built for You September Hero – Olivia Singarella

Published Aug 8, 2024 20 min

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

Intercom Off Script Episode 5 – President Archana Agrawal

Published Jul 11, 2024 24 min

Off Script: Designing the future with AI

Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

Published May 9, 2024 24 min

Off Script: Into the future with AI-first Customer Service

Intercom's Off Script Episode 2 – Paul Adams

Published Apr 11, 2024 16 min

Watch our AI Copilot launch event

Intercom Fin AI Copilot Built For You Olivia Singarella

Published Jan 31, 2024 5 min

Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for

Announcing two fresh newsletters_ The Ticket and Intercom on Product