Latest posts by Davin O'Dwyer

Product & Design 5 min read

Intercom is a proudly product-first company, which has led to a culture that thinks deeply about design. This selection of posts reflecting on the design process illustrates the ways in which we consider and practice product design.

Product & Design 5 min read

Talking to your customers and really knowing what they need is beneficial in many different ways – it can help build loyalty, but also gives you crucial information to help your business succeed. Here is a selection of insights we’ve published over the years.

Marketing 5 min read

Customer retention is one of the most important aspects of any successful SaaS business, and over the years we have examined how to fight churn from a number of perspectives. Here is a collection of insights into retention that may prove useful right now.

News & Updates 12 min read

The 2010s were a turbulent decade, but it’s impossible to make sense of the period without understanding the role of software. Here, we trace some of the biggest trends and stories in technology over the past 10 years.