Product & Design 44 min listen
Intercom’s Paul Adams on product
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Des Traynor
Latest posts by Des Traynor
Product & Design 12 min watch
What does your product roadmap say about you?
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…
Product & Design 47 min listen
Strategyn’s Tony Ulwick on Jobs-to-be-Done
The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles,…
Customer Service 1 min read
Our new book: Intercom on Customer Support
Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the…
Customer Engagement 34 min listen
Brian Balfour on creating meaningful growth
As VP of Growth at HubSpot, Brian oversees the growth teams for new products such as Sidekick and HubSpot CRM. You may…
Product & Design 3 min read
Two product principles often forgotten
In the 7th century, Archilochus wrote “The fox knows many things, but the hedgehog knows one big thing.” A simple…
Product & Design 42 min listen
Facebook’s Margaret Gould Stewart on product design at scale
Currently Director of Product Design at Facebook, Margaret oversees UX for all of the company’s ad products (mobile alone is a $2.9-billion business). She previously…
Product & Design 19 min watch
Talk: Product strategy with massive impact
It’s never been easier for very small teams with very big ideas to achieve massive traction. Here’s just one small…
Product & Design 4 min read
The only competitor that matters
A clichéd piece of advice is to ignore your competitors. It’s universally agreed on, yet ask any founder how their competitors are doing and you’ll see it’s almost universally ignored.