Des Traynor
Co-founder & Chief Strategy Officer, Intercom
Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. You can also find him hosting the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.
Published 3 min
Why Microsoft needs a new focus
Published 3 min
Make Every Word Matter
Published 4 min
Customer Support: Always Easy, Never Necessary
Published 3 min
The right type of customer conversations
Published 15 min
An Interview with Andy Budd
Published 2 min
Analyzing Abandonment in Your Product
Published 1 min
Talk: They’re all just perspectives
Published 4 min
What Does Feature Creep Look Like?
Published 7 min