Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. He's also the host of the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.
The definition of an “engaged user” varies from product to product, but it’s fundamental to the success of every product. Here are 4 approaches that will help you increase this crucial metric.
Everyone working in tech needs to be acutely aware of all the different technological shifts happening in the industry and consistently ask those shifting currents will affect their own product.