![Improving Observability at Intercom](https://blog.intercomassets.com/blog/wp-content/uploads/2022/07/Observability-Hero-1200x560.jpg.optimal.jpg)
Engineering
9 min read
Building a resilient system: Our journey to observability at Intercom
At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems.