Kesha Mykhailov

Staff Product Engineer, Intercom

Published Apr 21, 2026 9 min

AI is approving our pull requests: Here’s how we made it safe

How we made AI-approved PRs safe

Published Jul 14, 2022 10 min

Building a resilient system: Our journey to observability at Intercom

Building a resilient system: Our journey to observability at Intercom

Published Aug 11, 2021 6 min

Shipping fast and safe: Building a culture of low-risk learning

shipping safely