![Why CSAT only gives you half the picture](https://blog.intercomassets.com/blog/wp-content/uploads/2020/05/CSAT_Klaus-guest-post-1200x560.jpg.optimal.jpg)
Customer Service
8 min read
Why CSAT only gives you half the picture – and what to do about it
CSAT is by far the most popular customer service quality metric used across all industries. But CSAT alone is actually a poor indicator of support quality.