Rati Zvirawa, Author at The Intercom Blog

Introducing Workflows – the mission control center for customer service automations

AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.

Rati Zvirawa

Senior Group Product Manager, Intercom

Nick Smith

Senior Product Manager, Intercom

Intercom Conversation Topics and Custom Reports

Customer Service 5 min read

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.

Rati Zvirawa

Senior Group Product Manager, Intercom

David Cullinan

Product Manager, Intercom