Ruth O'Brien

Senior Director, Automated and Proactive Support, Intercom

Ruth O'Brien leads Intercom's Automated and Proactive Support team in providing world class support to our customers.

Published Feb 18, 2025 5 min

Trust issues: How to help customers believe your AI agent

Trust issues: How to help customers believe your AI agent

Published Nov 22, 2024 4 min

How transparency can help your customers get more out of AI support

How transparency can help your customers get more out of AI support

Published Sep 25, 2024 4 min

Four key steps for training your customer support team for AI

Four key steps for training your customer support team for AI

Published Jul 25, 2024 20 min

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS

The Ticket Declan Ivory Bobby Stapleton

Published Jul 10, 2024 3 min

Why ‘good’ CX isn’t good enough anymore

Why ‘good’ CX isn’t good enough anymore

Published Jun 13, 2024 3 min

You control your customer experience, not AI

You control your customer experience, not AI

Published May 31, 2024 3 min

How AI is unlocking more meaningful work for customer service teams

How AI is unlocking more meaningful work for customer service teams

Published May 24, 2024 1 min

Prepare your internal knowledge content for AI

Internal knowledge content

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?

Ready to transform your career, customer support leaders?

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

AI skepticism is giving way to curiosity among customer service teams