Your growth requires taking risks with your hiring strategy
There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. The inflection…
How non-technical managers can successfully oversee engineers
Conventional wisdom suggests that engineers reporting to non-technical managers can wind up being a disastrous situation. When I…
Cutting the cord on inappropriate customer conversations
In a frontline sales job many years ago in my college days, I was in a live chat…
How to hire a great customer support rep
No matter how great the product, poor support guarantees a bad experience. As the face of your company,…
How to keep and grow great customer support talent
Imagine a Customer Support team with high turnover and low tenure across the board. Your customers will only…