
Ruth O'Brien
Senior Director, Automated and Proactive Support, Intercom
Ruth O'Brien leads Intercom's Automated and Proactive Support team in providing world class support to our customers.
Published 4 min
Four key steps for training your customer support team for AI
Published 3 min
Why ‘good’ CX isn’t good enough anymore
Published 3 min
You control your customer experience, not AI
Published 1 min
Prepare your internal knowledge content for AI
Published 4 min