Latest posts by Ulaize Hernandez Troyas
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
Customer Service 4 min read
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Product & Design 7 min read
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and…
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
