AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Jun 13, 2023 8 min

Everything you need to know about Fin, the breakthrough AI bot transforming customer service

Published Jun 8, 2023 59 min

From science fiction to tech reality: Exploring the impact of AI

From science fiction to tech reality: Exploring the impact of AI – Emmet Connolly and Fergal Reid

Published Jun 7, 2023 4 min

Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

Bots and brains blog post hero image

Published Jun 1, 2023 30 min

Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

Published May 31, 2023 10 min

Glossary of AI terms: Understanding GPT, neural networks, and more

AI Glossary

Published May 23, 2023 5 min

What will the future of customer service look like? We asked 400 CS professionals to find out

"What will the future of CS look like? We asked 400 CS professionals to find out" blog hero image

Published May 17, 2023 45 min

Building AI that works: How to navigate the AI frontier as a product leader

Hello, Fin: Riding the wave of building product in the age of AI

Published May 10, 2023 10 min

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

A team of researchers studied how AI could assist support agents. This is what they found.

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Prepare your support team for AI support

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Customer Service Chatbots