AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Jul 13, 2023 20 min

AI educator Kavita Ganesan on uncovering AI opportunities in your business

AI educator Kavita Ganesan on uncovering AI opportunities in your business

Published Jul 6, 2023 20 min

Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

Can chatbots crack a joke? Joe Toplyn

Published Jun 29, 2023 12 min

Becoming Fin: The story behind the name of our AI chatbot

For the past months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.

Published Jun 27, 2023 5 min

How do your customers feel about AI chatbots?

Attitudes to AI chatbots

Published Jun 22, 2023 40 min

Adapting to the AI revolution in CS: Discussing our 2023 AI report

State of AI in Customer Service 2023

Published Jun 14, 2023 3 min

Announcing ‘The State of AI in Customer Service: 2023 Report’

Published Jun 13, 2023 8 min

Everything you need to know about Fin, the breakthrough AI bot transforming customer service

Published Jun 8, 2023 59 min

From science fiction to tech reality: Exploring the impact of AI

From science fiction to tech reality: Exploring the impact of AI – Emmet Connolly and Fergal Reid

Published Jun 7, 2023 4 min

Bots 🤖 and brains 🧠: The winning combination for customer service 🤩

Bots and brains blog post hero image

Published Jun 1, 2023 30 min

Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space