AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Prepare your support team for AI support

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Customer Service Chatbots

Published Apr 26, 2023 5 min

AI trends that are giving support leaders a competitive advantage

Unlocking the future: The AI trends support leaders are embracing to stay ahead of the curve

Published Apr 19, 2023 9 min

Questions about our new AI agent, Fin? Here’s everything you need to know

Published Mar 30, 2023 59 min

Customer support just got smarter: A closer look into our new ChatGPT-powered bot

Customer support just got smarter: A closer look into our newest GPT-powered bot

Published Mar 21, 2023 3 min

How AI will change the nature of customer service work

Published Mar 14, 2023 8 min

Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

Intercom AI bot

Published Mar 14, 2023 25 min

Conversation starter: A chat about our groundbreaking new AI chatbot

Meet Intercom's new AI chatbot Fin

Published Mar 9, 2023 60 min

The GPT effect: A new era of customer service

The GPT effect: A new era of customer service

Published Feb 22, 2023 17 min

Hi, Robot: Intercom interviews ChatGPT