AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Apr 26, 2023 5 min

AI trends that are giving support leaders a competitive advantage

Unlocking the future: The AI trends support leaders are embracing to stay ahead of the curve

Published Apr 19, 2023 9 min

Questions about our new AI agent, Fin? Here’s everything you need to know

Published Mar 30, 2023 59 min

Customer support just got smarter: A closer look into our new ChatGPT-powered bot

Customer support just got smarter: A closer look into our newest GPT-powered bot

Published Mar 21, 2023 3 min

How AI will change the nature of customer service work

Published Mar 14, 2023 8 min

Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4

Intercom AI bot

Published Mar 14, 2023 25 min

Conversation starter: A chat about our groundbreaking new AI chatbot

Meet Intercom's new AI chatbot Fin

Published Mar 9, 2023 60 min

The GPT effect: A new era of customer service

The GPT effect: A new era of customer service

Published Feb 22, 2023 17 min

Hi, Robot: Intercom interviews ChatGPT

Published Feb 7, 2023 58 min

AI in the designer’s toolbox: Shaping the future with ChatGPT

Published Feb 2, 2023 40 min

ChatGPT is here to stay. Where will it take us?