AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published May 31, 2023 10 min

Glossary of AI terms: Understanding GPT, neural networks, and more

AI Glossary

Published May 23, 2023 5 min

What will the future of customer service look like? We asked 400 CS professionals to find out

"What will the future of CS look like? We asked 400 CS professionals to find out" blog hero image

Published May 17, 2023 45 min

Building AI that works: How to navigate the AI frontier as a product leader

Hello, Fin: Riding the wave of building product in the age of AI

Published May 10, 2023 10 min

Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers

A team of researchers studied how AI could assist support agents. This is what they found.

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Prepare your support team for AI support

Published May 3, 2023 10 min

How customer service chatbots are redefining customer experience

Customer Service Chatbots

Published Apr 26, 2023 5 min

AI trends that are giving support leaders a competitive advantage

Unlocking the future: The AI trends support leaders are embracing to stay ahead of the curve

Published Apr 19, 2023 9 min

Questions about our new AI agent, Fin? Here’s everything you need to know

Published Mar 30, 2023 59 min

Customer support just got smarter: A closer look into our new ChatGPT-powered bot

Customer support just got smarter: A closer look into our newest GPT-powered bot

Published Mar 21, 2023 3 min

How AI will change the nature of customer service work