Strategies for providing 24/7 support for today’s customers
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software, when you think of “onboarding”, you might think of tooltip tours where…
Support 8 min read
One of the unavoidable realities of working in customer support is responding to customers who are upset or angry. Learning…
Support 6 min read
As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done.
Support 7 min read
Our customers often ask us how they can run an excellent customer support operation. One of the most frequently asked…
Support 7 min read
Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. How chat has…
Support 8 min read
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
