Customer Service

Strategies for providing next-generation service for today’s customers

Published Sep 9, 2026 5 min

Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

Published Jul 1, 2026 5 min

How to measure the customer experience as AI scales

Published Jun 26, 2026 8 min

The new product introduction process: How to make sure your Agent is ready every time you ship

Published Jun 18, 2026 6 min

Conversation design: How to make your AI Agent communicate like your team

Published Jun 11, 2026 7 min

How to make the case for giving your AI Agent system access

The case for Agent access

Published May 27, 2026 20 min

The ultimate guide to knowledge management for your Service Agent

Managing knowledge for your Service Agent

Published May 22, 2026 6 min

What really matters when evaluating AI Agents for customer service?

Evaluating Agents for customer service

Published May 15, 2026 9 min

Operator: A look under the hood

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce