Customer Service

Strategies for providing next-generation service for today’s customers

Published May 15, 2026 9 min

Operator: A look under the hood

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce

Published Apr 14, 2026 6 min

The hardest percentages

Published Apr 13, 2026 4 min

From swarms to product: Turning customer signals into scalable features

Published Apr 2, 2026 4 min

Never stop disrupting yourself; introducing the Fin API platform

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

The Fin Flywheel (train, test, deploy, analyze) with Analyze highlighted and made up of Insights, Recommendations, and Monitors

Published Mar 19, 2026 3 min

Kaizen for the AI era: How small improvements build smarter support

Kaizen for AI

Published Mar 13, 2026 8 min

Transformation in action: What it takes to automate 81% of your customer service while improving CX

Published Mar 12, 2026 4 min

From resolutions to outcomes: Evolving how Fin delivers value