Customer Service

Strategies for providing next-generation service for today’s customers

Published Feb 10, 2022 25 min

2022 customer support trends: How support leaders are adapting

Published Feb 3, 2022 30 min

CX expert Jay Baer on creating experiences that get your customers talking

Published Jan 26, 2022 9 min

This time, it’s personal: Redefining automated support in the modern age

Published Jan 18, 2022 3 min

Announcing ‘The Intercom Customer Support Trends Report for 2022’

Published Jan 5, 2022 7 min

Brew and Review: Building a knowledge sharing loop for Customer Success

Knowledge sharing in customer success

Published Dec 10, 2021 6 min

Revealed: How supply chain issues are affecting customers and support teams this holiday season

Published Dec 7, 2021 4 min

Announcing our new real-time dashboard: Monitor your most important metrics in one place

real-time reporting dashboard (1)

Published Dec 7, 2021 9 min

Ready to scale your customer service offering? Ask these 3 questions first

Scaling customer service ask these 3 questions

Published Nov 16, 2021 7 min

From cost center to value driver: How support metrics are evolving

Published Nov 11, 2021 31 min

UserOnboard’s Samuel Hulick on designing paths, not products