Customer Service

Strategies for providing next-generation service for today’s customers

Published Dec 10, 2021 6 min

Revealed: How supply chain issues are affecting customers and support teams this holiday season

Published Dec 7, 2021 4 min

Announcing our new real-time dashboard: Monitor your most important metrics in one place

real-time reporting dashboard (1)

Published Dec 7, 2021 9 min

Ready to scale your customer service offering? Ask these 3 questions first

Scaling customer service ask these 3 questions

Published Nov 16, 2021 7 min

From cost center to value driver: How support metrics are evolving

Published Nov 11, 2021 31 min

UserOnboard’s Samuel Hulick on designing paths, not products

Published Nov 9, 2021 7 min

The experiment that reveals how proactive support directly affects your bottom line

Published Oct 27, 2021 6 min

Sharpen your support strategy with the new Conversational Support Funnel report

Intercom Conversational Support Funnel report launch

Published Oct 27, 2021 19 min

Leandra Fishman on driving revenue through stronger customer relationships

Published Oct 21, 2021 31 min

Jeff Toister on a guaranteed customer experience

Published Oct 12, 2021 14 min

How support leaders can empower their teams to satisfy, delight, and retain customers