Customer Service

Published Jul 6, 2021 13 min

Strategies to take your customer support global

Published Jun 15, 2021 12 min

Agile support: 9 principles to help your team provide personal support at scale

Published Jun 8, 2021 10 min

Conversational support isn’t just a nice-to-have – it’s make or break

Published Jun 1, 2021 10 min

The biggest challenges facing support teams right now (and how to solve them)

Published May 25, 2021 11 min

How the pandemic has changed customer support forever

Published May 11, 2021 7 min

Cutting the cord on inappropriate customer conversations

Published Apr 27, 2021 9 min

Resolving repetitive queries at scale: How context powers high-quality support

Published Apr 15, 2021 45 min

MadKudu’s Francis Brero on how AI can boost your conversational support

Published Apr 7, 2021 10 min

How support leaders measure (and improve) the quality of their customer support

Published Mar 31, 2021 10 min

The support leader’s guide to personal, efficient human support