Customer Service

Published Aug 17, 2021 6 min

What is proactive support?

Published Aug 12, 2021 34 min

Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

Published Aug 4, 2021 9 min

Nailing your customer support interview at Intercom

Published Jul 28, 2021 8 min

Automation in action: Proven ways to boost the bottom line with self-serve support

Published Jul 19, 2021 11 min

Sparking conversations: How every team can benefit from conversational support

Published Jul 6, 2021 13 min

Strategies to take your customer support global

Published Jun 15, 2021 12 min

Agile support: 9 principles to help your team provide personal support at scale

Published Jun 8, 2021 10 min

Conversational support isn’t just a nice-to-have – it’s make or break

Published Jun 1, 2021 10 min

The biggest challenges facing support teams right now (and how to solve them)

Published May 25, 2021 11 min

How the pandemic has changed customer support forever