Customer Service

Strategies for providing next-generation service for today’s customers

Published May 11, 2021 7 min

Cutting the cord on inappropriate customer conversations

Published Apr 27, 2021 9 min

Resolving repetitive queries at scale: How context powers high-quality support

Resolving repetitive queries at scale: How context powers high-quality support

Published Apr 15, 2021 45 min

MadKudu’s Francis Brero on how AI can boost your conversational support

Published Apr 7, 2021 10 min

How support leaders measure (and improve) the quality of their customer support

Published Mar 31, 2021 10 min

The support leader’s guide to personal, efficient human support

human support hero

Published Mar 29, 2021 9 min

Enhance your answers – how to handle frequently asked questions

Published Mar 24, 2021 15 min

The support leader’s guide to scaling smarter with self-serve support

self-serve customer support

Published Mar 17, 2021 8 min

Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

Hero image for "Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences"

Published Mar 16, 2021 11 min

The support leader’s guide to proactive support: Provide help before it’s needed

Published Mar 9, 2021 2 min

Announcing ‘The Ultimate Guide to Conversational Support’