Customer Service

Strategies for providing next-generation service for today’s customers

Published Mar 29, 2021 9 min

Enhance your answers – how to handle frequently asked questions

Published Mar 24, 2021 15 min

The support leader’s guide to scaling smarter with self-serve support

self-serve customer support

Published Mar 17, 2021 8 min

Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

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Published Mar 16, 2021 11 min

The support leader’s guide to proactive support: Provide help before it’s needed

Published Mar 9, 2021 2 min

Announcing ‘The Ultimate Guide to Conversational Support’

Published Mar 2, 2021 6 min

Intentions matter: How to uncover the why behind customer questions

Published Feb 24, 2021 6 min

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Intercom Conversation Topics and Custom Reports

Published Feb 2, 2021 2 min

Beyond CSAT: How customer satisfaction metrics are changing

Beyond CSAT: How customer satisfaction metrics are changing

Published Jan 27, 2021 7 min

Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

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Published Jan 26, 2021 7 min

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale