Customer Service

Published Nov 11, 2020 2 min

Announcing our new report – “The Future of Support Has Arrived: It’s Conversational”

Published Oct 27, 2020 7 min

Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect

Published Oct 22, 2020 35 min

Nate Brown on why proactive CX is the next competitive battleground

Published Oct 21, 2020 6 min

7 steps to creating better help center content

Published Oct 14, 2020 6 min

How to keep customer support KPIs meaningful for your support team

Published Oct 7, 2020 6 min

Why conversational customer support is a key strategic investment

Published Sep 30, 2020 5 min

Aircall’s Global Head of Customer Care Ian MacLean on preventing the ‘swivel chair effect’

Published Sep 15, 2020 7 min

PREACH: A tone of voice framework for customer support

Published Sep 1, 2020 8 min

The art of the customer follow-up and delightful customer service

Published Aug 26, 2020 9 min

The future of support: 5 key trends shaping customer service