Customer Service

Strategies for providing next-generation service for today’s customers

Published Oct 7, 2020 6 min

Why conversational customer support is a key strategic investment

Published Sep 30, 2020 5 min

Aircall’s Global Head of Customer Care Ian MacLean on preventing the ‘swivel chair effect’

Aircall's Ian MacLean on helping support teams prevent the "swivel chair effect" - hero image

Published Sep 15, 2020 7 min

PREACH: A tone of voice framework for customer support

Measuring tone of voice in customer support

Published Sep 1, 2020 8 min

The art of the customer follow-up and delightful customer service

Customer Follow Up

Published Aug 26, 2020 9 min

The future of support: 5 key trends shaping customer service

Top 5 Customer Service Trends for 2021

Published Aug 17, 2020 5 min

Not investing in localization is costing you more than you think

Hero image - language translation and localization

Published Aug 13, 2020 7 min

Boost your support efficiency with Intercom’s new workflows

Published Aug 12, 2020 10 min

No more compromises: Announcing 20+ new features to supercharge your customer support

Published Aug 5, 2020 7 min

Customer experience versus efficiency – why support leaders shouldn’t have to choose

Efficiency versus customer experience – why support leaders shouldn’t have to choose

Published Jul 28, 2020 8 min

Your next wave of growth will come from conversational relationships