Customer Service

Published May 20, 2020 7 min

Why efficiency, not just effectiveness, is key to scaling customer success

Published May 13, 2020 6 min

Support strategies that drive better retention

Published May 6, 2020 9 min

Why CSAT only gives you half the picture – and what to do about it

Published Apr 14, 2020 10 min

Leading your support team through a crisis

Published Apr 9, 2020 37 min

Navigating the surge: A customer support roundtable

Published Apr 7, 2020 10 min

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Published Mar 25, 2020 5 min

Tips for using Intercom to help with your COVID-19 response

Published Mar 24, 2020 8 min

How to manage your support communications during a crisis

Published Mar 12, 2020 34 min

Shep Hyken on fostering the cult of the customer

Published Mar 11, 2020 6 min

Chat with us: Training chatbots to have conversations with customers