The Conversational Support Funnel helps modern support teams provide personal, efficient support to customers, at any scale. Learn how to set up and optimize the funnel with the new Starter Kit guide 🎉
Here’s the predicament: today, customer expectations are at an all time high. At the same time, support teams are grappling with a rise in conversation volumes. To survive and thrive in business, the best support teams need to find a way to provide customers with the fast, convenient support they expect – without overloading their team.
Enter: The Conversational Support Funnel Starter Kit. In this new guide we outline the exact blueprint your support team can use to manage your conversations more efficiently and personally through a messenger-based approach. You’ll learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.
With the Conversational Support Funnel Starter Kit you’ll get:
- A proven framework for automatically resolving simple queries, freeing your team up to focus on complex and VIP issues.
- An interactive worksheet to help you plan your own Conversational Support Funnel (sneak peek below).
- Highly effective tactics, from bots to contextual help articles, for resolving issues more personally and quickly.
- Advice on what metrics to measure and how to get buy-in from the powers that be.
In short, you’ll learn how to provide a world-class customer support experience that not only improves customer loyalty, but also the workload and wellbeing of your team.
Providing a great customer experience is no longer optional – it’s essential to business survival. Stay ahead of the curve and grab this game-changing guide today.