Customer Service

Published Mar 15, 2019 5 min

How to maintain high quality conversations with your customers at scale

Published Feb 11, 2019 4 min

Stars in their eyes – why we changed our emoji ratings

Published Feb 1, 2019 7 min

Onboarding for business: How to help groups of users find success

Published Jan 30, 2019 6 min

How we use bots at Intercom

Published Jan 4, 2019 14 min

5 lessons learned from growing a support team

Published Nov 20, 2018 5 min

The growth of video customer service and why your business needs it

Published Nov 8, 2018 16 min

Growing customer support in a product-first company

Published Sep 6, 2018 19 min

How to tell your company story

Published Aug 27, 2018 7 min

How to ramp up your Customer Support team using Intercom

Published Jun 19, 2018 8 min

How customer support can keep up with customer expectations