Customer Service

Strategies for providing next-generation service for today’s customers

Published Nov 20, 2018 5 min

The growth of video customer service and why your business needs it

Published Nov 8, 2018 16 min

Growing customer support in a product-first company

Customer support in a product-first company

Published Sep 6, 2018 19 min

How to tell your company story

Published Aug 27, 2018 7 min

How to ramp up your Customer Support team using Intercom

How to ramp up your Customer Support team using Intercom

Published Jun 19, 2018 8 min

How customer support can keep up with customer expectations

Customer support trends 2018

Published May 18, 2018 6 min

Your growth requires taking risks with your hiring strategy

Published May 15, 2018 8 min

Want your support team to drive revenue? Go real time.

Solving the operational complexity of real-time support

Published May 4, 2018 8 min

Motivate your star performers with meaningful career conversations

Published Mar 28, 2018 5 min

Driving new revenue: how real-time support improves conversion

real-time customer support hero image

Published Jan 19, 2018 7 min

How we scaled product demos at Intercom