Customer Service

Strategies for providing next-generation service for today’s customers

Published Aug 25, 2015 6 min

Seven properties of effective messages

Published Aug 14, 2015 4 min

Better goals help Magoosh improve message performance by 11%

Published May 26, 2015 9 min

How we use Intercom to support Intercom customers

Published May 1, 2015 6 min

Don’t let your users become a Twitter mob

Published Mar 9, 2015 7 min

Design principles: insights are not about analytics

Team Inbox Insights

Published Jan 15, 2015 32 min

Talking user onboarding with Samuel Hulick

Published Jan 12, 2015 6 min

Storyful stays relevant, timely, and authentic with Intercom

Published Aug 22, 2014 6 min

Harnessing user research with Intercom

User_Research_Markup

Published Jul 30, 2014 3 min

Design principles: a shared inbox for your team

Published Jun 18, 2014 4 min

How BCSocial increased engagement with Intercom