Customer Service

Strategies for providing next-generation service for today’s customers

Published Jan 15, 2015 32 min

Talking user onboarding with Samuel Hulick

Published Jan 12, 2015 6 min

Storyful stays relevant, timely, and authentic with Intercom

Published Aug 22, 2014 6 min

Harnessing user research with Intercom

User_Research_Markup

Published Jul 30, 2014 3 min

Design principles: a shared inbox for your team

Published Jun 18, 2014 4 min

How BCSocial increased engagement with Intercom

Published Apr 7, 2014 5 min

7 things I wish every search box did

search results for products

Published Feb 11, 2014 2 min

Show, don’t tell, with GIFs

Published Dec 18, 2013 6 min

How Mention Increased Activation Rate by 50%

Published Oct 23, 2013 4 min

How to Educate & Persuade Customers

Published Oct 7, 2013 32 min

Improve your messaging in 2 minutes