News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Feb 10, 2021 10 min

Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

Built for you hero image

Published Jan 17, 2021 4 min

Employee Spotlight: Serena Fritsch

Employee Spotlight - Serena Fritsch (1)

Published Dec 21, 2020 8 min

2020 on Inside Intercom

2020 on Inside Intercom

Published Dec 9, 2020 45 min

Lessons from the boardroom: Karen Peacock on leadership

Karen Peacock at the Fortune Brainstorm Tech conference

Published Nov 10, 2020 8 min

Built for you: Banners, Series, and more features to create a conversational experience

Built for you: Banners, Series, and more features to create a conversational experience

Published Oct 28, 2020 4 min

Announcing Banners – the simple new way to engage your customers

Announcing Banners

Published Oct 26, 2020 9 min

Eoghan McCabe on the importance of authenticity in leadership

Eoghan McCabe on the importance of authenticity in leadership

Published Sep 15, 2020 7 min

Announcing Series: Intercom’s powerful new visual campaign builder

Series launch post hero image

Published Aug 18, 2020 6 min

Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Published Aug 12, 2020 10 min

No more compromises: Announcing 20+ new features to supercharge your customer support