Product & Design

Published May 12, 2021 7 min

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Published Apr 21, 2021 7 min

Thoughts on innovation

Published Apr 14, 2021 7 min

Understanding the “aha” moments in your product

Published Apr 1, 2021 45 min

Wikimedia Foundation COO Janeen Uzzell on future-proofing history

Published Mar 23, 2021 6 min

Customizing the customer experience: How Grover boosted the power of their support with custom apps

Published Mar 18, 2021 30 min

Built for you: Behind conversation topics and custom reports

Published Mar 10, 2021 9 min

5 strategies to help you avoid burnout at work

Published Mar 3, 2021 3 min

Decision time: Our new product decision-making framework

Published Feb 16, 2021 9 min

How to “steal like a designer” and boost creativity

Published Feb 11, 2021 33 min

Intercom on Product: the siren call of innovation