The Ticket

AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.

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Podcast Newsletter

Published Jan 10, 2025 29 min

The Ticket: The four pillars of CX – A deep dive into what makes for great customer experiences

Published Nov 28, 2024 24 min

The Ticket: AI integration lessons from ScreenCloud

Published Nov 22, 2024 34 min

The Ticket: Nick Clark on how to design AI support for the customer

Intercom The Ticket – Nick Clark

Published Nov 22, 2024 4 min

How transparency can help your customers get more out of AI support

Published Nov 7, 2024 27 min

The Ticket: How to practice Amazon’s “Big Bet Leadership”

Intercom The Ticket – John Rossman

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Intercom Off Script Episode 6 – Eoghan McCabe

Published Oct 17, 2024 29 min

The Ticket: Listen to highlights from Pioneer 2024

Published Oct 3, 2024 30 min

The Ticket: How strong company culture leads to high customer satisfaction

The Ticket Intercom Bobby Stapleton and Robert Richman

Published Sep 26, 2024 30 min

The Ticket: Embracing change in customer service the Nordstrom Way

The Ticket Intercom Declan Ivory and Robert Spector

Published Sep 25, 2024 4 min

Four key steps for training your customer support team for AI