The Ticket

AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.

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Podcast Newsletter

Published Mar 28, 2024 20 min

The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

The Ticket podcast Stacy Sherman

Published Mar 21, 2024 25 min

The Ticket: Fueling the AI machine with the knowledge it needs

Published Mar 7, 2024 27 min

The Ticket: How AI is transforming customer service tech stacks

The Ticket Podcast with Bobby Stapleton and Declan Ivory

Published Feb 29, 2024 24 min

The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success

Amplitude’s Jenna Elliott on navigating the future of customer success

Published Feb 22, 2024 30 min

The Ticket: Understanding the changing economics of customer service in the age of AI

Published Feb 15, 2024 27 min

The Ticket: Simon T. Bailey on the platinum service principles that create lifelong customers