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  • Intercom Blog
    • For customers Meet your customers where they already are with the world’s best business messenger for chat, email, voice, social…
    • For support agents An AI-enhanced inbox to supercharge your team.
    • For support leaders Manage your team, your AI agents and your entire support experience in one beautifully designed system.
    • Ideas blog Product & Design thoughts from our leadership team
    • AI research blog Insights from the Intercom AI group
    • The Ticket podcast Conversations with future-focused leaders at the cutting edge of customer service.
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Search Results for: "product principles series"

Displaying 99 results

Published Dec 17, 2020 45 min

Intercom’s 2020 people pivot

Published Nov 17, 2020 9 min

Building for the long-term: How we future-proofed our database architecture

Database architecture illustration

Published Sep 3, 2020 35 min

Built for You: How customer feedback informs what we ship

Published Mar 3, 2020 11 min

What we look for when we hire designers at Intercom

Published Feb 18, 2020 15 min

The evolution of Ember at Intercom

The evolution of Ember at Intercom

Published Jan 21, 2020 11 min

Why 36% is the magic number: Finding the right amount of text in mobile apps

Published Dec 19, 2019 35 min

Pause/Rewind: 2019 on the Inside Intercom podcast

Published Nov 21, 2019 6 min

Announcing Intercom Academy – a new place to learn and grow

Intercom Academy hero image

Published Oct 24, 2019 34 min

People & Company’s Bailey Richardson on how to find your people

Published Sep 24, 2019 9 min

How to have impact as a designer

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