Source: Intercom Chatbot Trends 2019
Chatbots save about $300,000 a year
This average comes from how quickly bots respond, headcount savings, and overall efficiency gains.
67% of business leaders say bots increase sales
And when looking at tech leaders specifically, 54% mention bots made their businesses more productive.
Chatbots improve CSAT scores by 24%
In addition to customer support satisfaction, 50% of support leaders also say bots improve team productivity.
Response times speed up 3x with chatbots
In fact, the top reason business leaders give for how chatbots save them money is faster response times.
74% of consumers expect to chat with bots
People now assume websites will have chatbots — they also like that bots are available 24/7.