Hands-free proactive support
The Proactive Support layer: help—before it's needed

Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.
Nick Sayers, VP of Customer Success

How Intercom can help with proactive support

Outbound Messages
Use targeted messages to suggest quick tips or keep customers informed about scheduled outages.

Product Tours
Take customers on an interactive tour of your product, point out what's new, and guide them through known pain points.

Mobile Carousels
Connect with mobile users at every touchpoint, and resolve common questions right in your app—before they ever reach your team.
Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.
A powerful framework to automatically resolve simple issues, freeing you up for complex ones
An interactive worksheet to provide fast, personal support
Proven tips to improve customer relationships and team morale
Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.
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