Hands-free proactive support
Conversational Support Funnel
The Proactive Support layer: help—before it's needed
Create an unmatched customer experience by proactively solving issues before they ever become issues—with Outbound Messages, Product Tours, and more.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1200 1200"%3E%3C/svg%3E)
Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.
Nick Sayers, VP of Customer Success
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1058 1062"%3E%3C/svg%3E)
How Intercom can help with proactive support
Outbound Messages
Use targeted messages to suggest quick tips or keep customers informed about scheduled outages.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 600 600"%3E%3C/svg%3E)
Product Tours
Take customers on an interactive tour of your product, point out what's new, and guide them through known pain points.
Mobile Carousels
Connect with mobile users at every touchpoint, and resolve common questions right in your app—before they ever reach your team.
Get inspired with the Conversational Support Funnel Starter Kit
Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 600 865"%3E%3C/svg%3E)
Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.
You'll get:
A powerful framework to automatically resolve simple issues, freeing you up for complex ones
An interactive worksheet to provide fast, personal support
Proven tips to improve customer relationships and team morale