With the Pipedrive app, you can generate more sales for your business by creating deals while you chat. You can:

  • Create a deal in Intercom with a single click.
  • View a lead’s Pipedrive status in Intercom.
  • Automatically sync Intercom conversations to a person’s profile in Pipedrive.

Here’s how to set it up:

Install the Pipedrive app

Go to the app store, and click the Pipedrive app:

Then, click ‘Install now’:

You’ll be asked to connect your Pipedrive account to Intercom. Once connected, you’ll be able to create Pipedrive deals directly in Intercom.

Create Pipedrive deals with a single click

It’s easy to create Pipedrive deals while you chat. Just click ‘Create Deal’ in your lead or user’s profile:

Note: Intercom only syncs the lead's name and email address with Pipedrive.

Your deal will automatically be created in the first stage of your pipeline in Pipedrive:

Note: Deals created in Intercom will always appear in the first stage of your default pipeline in Pipedrive. It’s not currently possibly to configure which stage a new deal appears. 

View Pipedrive deals in Intercom

You’ll also be to see your Pipedrive deal information directly from the inbox. Just hover over your lead’s Pipedrive profile to see more details:

Sync Intercom conversations to Pipedrive

Once a deal is created, all conversations and replies from that point on will be synced to Pipedrive. You can easily check Intercom conversations in the activity feed of the Deal or Person: 

Here's how Intercom conversations sync with Pipedrive:

  • Conversations will be appear in your Pipedrive Deal or Person’s activity feed, and will be marked as ‘Done’. 
  • The conversation transcript will be updated in Pipedrive when a person replies, and when the conversation is closed.
  • The assignee of the activity in Pipedrive will be the person who installed the Pipedrive app. 
  • Conversations will be synced to the Person profile in Pipedrive only, with one exception: if you create a Pipedrive deal from the Inbox product in Intercom, conversations will also be synced to the Deal in Pipedrive.

What’s next?

Here are more ways to accelerate your sales pipeline with Intercom:

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