Keep track of message changes and performance

Message history lets you see changes that were made and the impact they had on your messages.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated this week

With message history, you can easily look back on previous versions of Chat, Post, or Mobile push messages to see who made which changes, when they were made, and how they impacted your message performance.

With this level of detail you can identify exactly what’s working and do more of it. 👌

Note: Message history will only display message versions created or edited after June 10th, 2020.

Message version history is only available on certain Intercom plans. See our plans and pricing here.

A new version of each message is saved when:

  • It is set live for the first time.

  • It is edited and set live again with changes to any of the following:
    - Content (message body).
    - Audience rules.
    - Goal.
    - Schedule.

Compare the performance of different message versions

To see how changes affect the performance of a message, click the version number at the top of the message page:

Or, click “More”, then “Show history”.

This will open the message history on the right hand side:

Here you can see at a glance how many people received different versions of your message, and which version was most effective:

To take a closer look at your message statistics over time, select a version. This will update the stats and message content shown in the message preview:

Keep track of changes made to your messages

To find out when a change was made and who made it, click through the previous versions of your message and you’ll see the person who edited it, and when the change was made here and here:

You‘ll also see any differences in the message content, audience rules, goals or schedule:

Pro tip: Make fewer changes to your messages at a time, and it will be easier to identify which ones have the most impact. 👌

What’s next?


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