In many cases it’s useful to be able to identify exactly who made a change in your Intercom workspace. For example:
Messenger or workspace settings being changed.
Messages or campaigns being set live or paused.
People invited to your workspace.
Data being exported.
It’s easy to find the person responsible for these changes in teammate activity logs:
Note: Teammate activity logs are only available on certain Intercom plans. See our plans and pricing here.
How to search logs
You’ll find teammate activity logs under Settings > General > Teammate activity logs:
Important: You must have permission to “Manage all settings including billing” to access the activity logs.
From here you can manually scroll through the most recent activity, or filter for specific actions or teammates:
Pro tip: If you have an idea of when an action happened, you can narrow the results to a certain date range.
Each result shows:
Activity — Includes the name of the teammate who completed the action.
Date and time the action was completed.
The IP address the action was completed from.
Which actions are logged?
App token regeneration
Campaign state change
Conversation topic creation
Conversation topic change
Conversation topic deletion
Help center settings change
Inbound conversations change
Message state change
Office hours change
Role permission change
Teammate away mode change
Teammate invite change
Teammate invite creation
Teammate invite deletion
Teammate login failure
Teammate login success
Teammate permission change
Workspace authentication method change
Workspace data deletion
Workspace data export
Workspace Google SSO domain change
Workspace identity verification change
Workspace name change
Workspace outbound address change
Workspace team creation
Workspace team deletion
Workspace teammate join
Workspace timezone change
Workspace webhook creation
Workspace webhook deletion