In many cases it’s useful to be able to identify exactly who made a change in your Intercom workspace. Teammate Activity Logs can help you understand when features or settings are enabled or disabled for your workspace. It can also tell you when important actions are taken. For example:
Messenger or workspace settings being changed.
Messages or campaigns being set live or paused.
People invited to your workspace.
Data being exported.
It’s easy to find the person responsible for these changes in teammate activity logs:
How to search logs
You’ll find teammate activity logs under Settings > General > Teammate activity logs:
From here you can manually scroll through the most recent activity, or filter for specific actions or teammates:
You can also download the logs in CSV format:
Each result shows:
Activity — Includes the name of the teammate who completed the action.
Date and time the action was completed.
The IP address the action was completed from.
Which actions are logged?
Which actions are logged?
Admin impersonation session end
Admin impersonation session start
App token regeneration
Article content created
Article content deleted
Article content published
Article content unpublished
Article content updated
Billing contact changes
Campaign state change
Conversation part deletion
Conversation topic creation
Conversation topic change
Conversation topic deletion
Data export created
Data export run
Email signature change
Help center settings change
Inbound conversations change
Help Desk access change
Message state change
Messenger look and feel change
Messenger spaces change
Office hours change
Recovery code sent
Require an email for new conversation change
Role permission change
Ruleset live status change
Search for Articles Enabled / Disabled
Search for Articles Required Change
Security settings change
Special notice change
Teammate away mode change
Teammate invite change
Teammate invite creation
Teammate invite deletion
Teammate login failure
Teammate login success
Teammate permission change
Teammate Two Factor Authentication change
Welcome message change
Workspace authentication method change
Workspace data deletion
Workspace data export
Workspace Google SSO domain change
Workspace identity verification change
Workspace name change
Workspace outbound address change
Workspace team creation
Workspace team deletion
Workspace team membership modification
Workspace teammate join
Workspace timezone change
Workspace webhook creation
Workspace webhook deletion
Teammate Activity Logs are available on all Intercom plans and are available for one year. They can also be accessed using our REST API.
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