In many cases it’s useful to be able to identify exactly who made a change in your Intercom workspace. For example:

  • Messenger or workspace settings being changed.

  • Messages or campaigns being set live or paused.

  • People invited to your workspace.

  • Data being exported.

  • And more.

It’s easy to find the person responsible for these changes in teammate activity logs:

Note: Teammate activity logs are only available on certain Intercom plans. See our plans and pricing here.

How to search logs

You’ll find teammate activity logs under Settings > General > Teammate activity logs:

Important: You must have permission to “Manage all settings including billing” to access the activity logs.

From here you can manually scroll through the most recent activity, or filter for specific actions or teammates:

Pro tip: If you have an idea of when an action happened, you can narrow the results to a certain date range.

Each result shows:

  • Activity — Includes the name of the teammate who completed the action.

  • Date and time the action was completed.

  • The IP address the action was completed from.

​Which actions are logged?

  • App installation

  • App token regeneration

  • App uninstallation

  • Bulk export

  • Campaign deletion

  • Campaign state change

  • Conversation topic creation

  • Conversation topic change

  • Conversation topic deletion

  • Help center settings change

  • Inbound conversations change

  • Message deletion

  • Message state change

  • Office hours change

  • Role creation

  • Role deletion

  • Role permission change

  • Teammate away mode change

  • Teammate deletion

  • Teammate invite change

  • Teammate invite creation

  • Teammate invite deletion

  • Teammate login failure

  • Teammate login success

  • Teammate logout

  • Teammate permission change

  • Workspace authentication method change

  • Workspace data deletion

  • Workspace data export

  • Workspace Google SSO domain change

  • Workspace identity verification change

  • Workspace name change

  • Workspace outbound address change

  • Workspace team creation

  • Workspace team deletion

  • Workspace teammate join

  • Workspace timezone change

  • Workspace webhook creation

  • Workspace webhook deletion

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