In many cases it’s useful to be able to identify exactly who made a change in your Intercom workspace. Teammate Activity Logs can help you understand when features or settings are enabled or disabled for your workspace. It can also tell you when important actions are taken. For example:

Messenger or workspace settings being changed.
Messages or campaigns being set live or paused.
People invited to your workspace.
Data being exported.
And more.

It’s easy to find the person responsible for these changes in teammate activity logs:

How to search logs

You’ll find teammate activity logs under Settings > General > Teammate activity logs:

You must have the Can access general and security settings permission to access the activity logs.

From here you can manually scroll through the most recent activity, or filter for specific actions or teammates:

Pro tip: If you have an idea of when an action happened, you can narrow the results to a certain date range.

You can also download the logs in CSV format:

Each result shows:

Activity — Includes the name of the teammate who completed the action.
Date and time the action was completed.
The IP address the action was completed from.

Which actions are logged?

Admin impersonation session end
Admin impersonation session start
All activity
App installation
App token regeneration
App uninstallation
Article content created
Article content deleted
Article content published
Article content unpublished
Article content updated
Article created
Article deleted
Billing contact changes
Bulk export
Campaign deletion
Campaign state change
Conversation part deletion
Conversation topic creation
Conversation topic change
Conversation topic deletion
Data export created
Data export run
Email signature change
Help center settings change
Inbound conversations change
Help Desk access change
Message deletion
Message state change
Messenger look and feel change
Messenger spaces change
Office hours change
Recovery code sent
Require an email for new conversation change
Role creation
Role deletion
Role permission change
Ruleset creation
Ruleset deletion
Ruleset live status change
Search for Articles Enabled / Disabled
Search for Articles Required Change
Seat change
Security settings change
Special notice change
Teammate away mode change
Teammate deletion
Teammate invite change
Teammate invite creation
Teammate invite deletion
Teammate login failure
Teammate login success
Teammate logout
Teammate permission change
Teammate provisioning
Teammate Two Factor Authentication change
Welcome message change
Workspace authentication method change
Workspace data deletion
Workspace data export
Workspace Google SSO domain change
Workspace identity verification change
Workspace name change
Workspace outbound address change
Workspace team creation
Workspace team deletion
Workspace team membership modification
Workspace teammate join
Workspace timezone change
Workspace webhook creation
Workspace webhook deletion

Teammate Activity Logs are available on all Intercom plans and are available for one year. They can also be accessed using our REST API.

💡Tip

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