In many cases it’s useful to be able to identify exactly who made a change in your Intercom workspace.
Teammate activity logs let you monitor important actions taken by teammates in your workspace, such as updating customer profiles, managing settings, exporting data or changing inbox configurations. These logs are essential for auditing and troubleshooting. Some examples:
Messenger or workspace settings being changed
Messages or campaigns being set live or paused
People invited to your workspace
Data being exported
Viewing activity logs in the Intercom UI
You can view activity logs from Settings > Workspace > Teammates > Activity logs, where you’ll see a list of recent actions with details such as:
The teammate who performed the action
The type of activity (e.g., conversation assignment, teammate invitation)
The date and time of the action
The IP address associated with the activity
Teammate Activity Logs are available on all Intercom plans and are available for one year.
Accessing activity logs via API
For more advanced use cases—such as building internal tooling or integrations—you can retrieve all activity logs programmatically using the Activity Logs API. This API lets you:
List all available activity logs
Filter by activity type
Retrieve detailed metadata about each action
This is ideal for pulling logs into external dashboards, storing them for long-term auditing, or integrating with SIEM systems.
Teammate activity data older than one year can be accessed via our REST API
Subscribing to activity log webhooks
You can also subscribe to webhooks to be notified whenever a new teammate activity log is created. This allows you to:
Trigger alerts or automation in real time
Monitor specific types of actions (e.g., admin changes, teammate deletions)
Keep your external systems in sync with Intercom activity
To get started, check out the Admin webhook model documentation.
How to search teammate activity logs in the UI
You’ll find Teammate Activity Logs under Settings > Workspace > Teammates > Activity logs:
You must have the Can manage general & security settings and Can manage teammates, seats & permissions permission to access the activity logs.
From here you can manually scroll through the most recent activity, or filter for specific actions or teammates:
Pro tip: If you have an idea of when an action happened, you can narrow the results to a certain date range.
You can also download the logs in CSV format:
Each result shows:
Activity — Includes the name of the teammate who completed the action.
Date and time the action was completed.
The IP address the action was completed from.
Note: It's currently not possible to see the reason why a teammate was away in the Teammate Activity Logs. This information is only available on the Real Time Dashboard.
Which actions are logged?
You can see a historical log of the following teammate actions and changes in your workspace. We have many event types across the following categories
To see the full list, please see Event types in Teammate Activity Logs
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