To streamline your customers’ experience, you’ll often need to link them to specific parts of articles in your Help Center. Or, with long articles you may want to include a table of contents, for easy navigation. You can do this using headings and subheadings.
Copy an Anchor link
When editing an article, just hover a header (H1, H2, H3, or H4) and you’ll see this button:
Click it to copy a direct link to this section, which you can then paste anywhere you like:
In your product.
On your website.
In other articles.
In messages or macros that you send your customers.
Tip: This link will remain the same if you change the heading text, and works with articles in all languages. 👌
Note: The link will change if you copy and paste a header to a new location.
Now anyone who follows the link will be taken directly to that part of the article, whether they’re viewing it in the Messenger or in your Help Center.
With tables you could even link to different content for different people, for a more tailored self-serve experience.
Insert specific parts of an article in conversations
When you send an article in conversations, select if you’d like to highlight a specific section here:
The whole article will be sent, with text from that section highlighted.
When your customer opens it, they’ll be taken to exactly the right spot.
Create a table of contents
A table of contents can also be enabled on articles using H1 and H2 headings. When viewing an article in your Help Center or Messenger, customers can effortlessly locate and jump to the most relevant sections of an article, saving both time and effort.
To enable a table of contents to appear on articles, go to Help Center settings and navigate to the Styling tab. Then go to Article page and toggle this on.
Note:
Once enabled, table of contents will appear on all articles which use H1 or H2 headings.
If you don't want an article to display a table of contents, use only H3 or H4 (or no headings) within the article.
Support on mobile SDKs
Articles viewed in the mobile SDKs now support anchor links. Tapping on a URL with an anchor link will bring users to a specific part of an Article.
Note: In previous versions of the SDKs, clicking an anchor link in the mobile SDK would open the article in a mobile web browser. If you see this behavior, upgrade to the most recent SDK versions.
💡Tip
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts