You can choose to map your sender address to the inbound email address that customers contact you on. With this option, if a customer contacts you through support@examply.com, then your replies will also come from support@examply.com.
Important: In order for this feature to work, you must have:
Get started
Once you've done the steps above, go to Settings > Email > Sender email addresses:
Select the Use your domain and email address option:
Note: At least one domain a teammate signed up with needs to be verified in the Domains settings page before this can be selected.
Then click Yes, change address to enable this setting.
Toggle Map to inbound email address on to ensure replies to inbound emails will send from the verified custom address the customer contacts you through.
Then select the custom address that will be the default reply address for group conversations, forwards and notification emails, and click Save.
Note: When you turn this setting on, teammate replies will be sent from the inbound email address however it will also show the teammates name. It will appear as "Teammate name from Company Name <inbound email address>"
FAQs
What is the From address when a conversation starts in Messenger first, then goes to email?
The default email address selected when enabling the option.
Where will email notifications come from?
Email notifications are sent from the default email address.
What is the outbound sender address when teammates start a new conversation?
By default, for 1:1 conversations - it is the default reply address chosen. For mass outbound conversations, it is the address the teammate signed up with. However, teammates can still choose from any of the verified custom addresses set up from the sender address dropdown while composing an email.
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