Automatically reply to new inbound email conversations with your own customized response to confirm the email has been received and set reply expectations.
Set your email auto reply
To enable auto replies, go to Settings > Email > Auto reply and turn this on:
Then customize the response for each language you’ve enabled on your workspace.
Note: Clicking the cog will take you to Messenger settings where you can manage your languages.
You can also add rich text in the composer such as images, buttons, and HTML.
When you’ve finished composing your response, click save.
Now your customers will receive an automatic reply from Operator when they start a new email conversation with you.
Teammates will be able to see the auto reply in the conversation like any other message sent by Fin AI Agent.
Alternatively, if you want greater control over when an out of office email is sent, you can create a dynamic message for this purpose.You can choose to have the message target users, leads, and/or visitors depending on your target audience. Then, set the audience rule to 'Last heard from' after the date that you are out of office, and schedule the message to automatically stop the day of your return.
Important:
The reply is the same whether the conversation starts inside/outside office hours.
The same reply will be sent to all new inbound emails (eg. no different replies for support@examply.com vs. sales@examply.com).
If you have multiple languages enabled, replies are sent according to the user language attribute. If this isn’t defined, the customer will receive a reply in your workspace default language.
The email address on the auto reply will come from an Intercom domain. It will look something like operator@workspace-name.intercom-mail.com
If you’d like this to come from your own email address, you’ll need to map sender address to the same inbound email address that customers contact you on.
If you have any Workflows which use email as a channel, the email auto reply will be automatically overridden, and the Workflow message will be sent instead.
If the same contact sends a new inbound email within 2 minutes, we will not send another auto-reply. This is to prevent potential loops with auto-replies or similar automated email responses.
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